General Policy
At Life Balance Center MA, we provide digital products only (PDF guides, workbooks, spreadsheets, audio/video files, and templates). Because these are instantly downloadable and non-returnable items, our refund and return policy is limited but transparent.
Refund Eligibility
You may request a refund if one of the following conditions applies:
- Technical Issues
- The file is corrupted, cannot be opened, or contains critical errors that prevent usage.
- Duplicate Purchase
- You accidentally purchased the same product more than once.
- Wrong Product Delivery
- If you received a product different from what was described or purchased.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase.
- The product does not meet subjective expectations (e.g., style, design, layout) but matches its description.
- You purchased the product without verifying compatibility with your software (Excel, Google Sheets, PDF reader, etc.).
- You downloaded and used the product, then requested a refund without valid technical issues.
Refund Request Process
To request a refund, please contact our support team within 7 days of purchase.
Provide the following information:
- Order number
- Product name
- Description of the issue
Our support team will review your request and, if approved, process your refund within 5–7 business days.
Digital Guarantee
We are committed to ensuring your satisfaction. If your purchase experience falls under the eligibility criteria, you are protected by our 100% Digital Refund Guarantee.
